Press

The Care Quality Commission has rated the quality of care provided by Hale Place Care Homes Limited at two of its services Hale Place Garden Lodge and Hale Place Farmhouse, both care homes in East Peckham, Tonbridge Kent, as Outstanding.

Hale Place Garden Lodge is a service providing residential care for three older people and Hale Place Farmhouse is a service which offers accommodation for ten older people, both services are for people living with dementia. These are the first care services in Kent to receive the Outstanding rating under CQC’s approach to inspection.

During an unannounced inspection of the services, in December, CQC found that staff had the skills, knowledge and experience they needed to support people effectively.

Inspectors found people’s care was personalised to reflect their wishes and what was important to them. Care plans and risk assessments were reviewed and updated when needs changed.

CQC found people were at the heart of the service. They were able to take part in a wide range of activities of their choosing. The arrangements for social activities were innovative, met people’s social needs and enhanced their sense of wellbeing.

Inspectors also observed there was an open and positive culture which focussed on people. The manager operated an ‘open door ‘policy, welcoming and acting on people’s and staff’s suggestions for improvement.

Adrian Hughes, Deputy Chief Inspector for Adult Social Care in the South, said:

“We found the management and staff at Hale Place Garden Lodge and Hale Place Farmhouse committed to providing outstanding care to the people living at the two homes. People were supported and encouraged to have choice and control in a range of aspects of their lives. The team working there led by the registered manager should be extremely proud of the work they do.

“What really impressed me in reading the inspection report and speaking with those involved in the inspection about this service was the level of personalised support that people received, from staff who had the right skills and who treated people with kindness, compassion and dignity. People told us they liked the staff who supported them, and staff themselves declared it a great place to work.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led. I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”

July 2014 – Care Awards

Patient Safety Care Awards 2014.

Please see link to the full winners’ brochure from Care Awards 2014

25th July 2014 – Courier

Hale Place is recognised as winners at the Patient Care and Safety Awards 2014

Click here for the full Courier article.

21st July 2014 – Kent Messenger

Hale Place is recognised for being awarded Quality Care Award.

Click here for the full Kent Messenger article.

15th July 2014 – The Carer

Hale Place is recognised for Winning the ‘Quality Of Care’ Award July 2014.

Click here for the full article on The Carer website

May 2014 – Caring News

Hale Place Care Solutions, small private dementia care provider,under the same ownership since 1988,

scooped the coveted person-centredcare award at the Nursing and Residential Care awards’ ceremony in London. Victoria Wright, registered manager, who has worked at the home for more than 10 years, was recognized by the panel as effectively managing a care team that empowers residents’ independence and choice in their care, demonstrating respect for privacy and dignity of individuals.

Carol Hunter, senior care worker at Hale Place since 1990, was highly commended as a care worker for going beyond the usual routine and expectations of her role and for pro viding high level, person-centred care to service users.

Director Kevin Hewlett said: “To win one award and be highly commended in another is testament in itself to the values and standards to which we all, at Hale Place, adhere.

“Carol is an outstanding senior care worker and person who selflessly gives up her time to helping others and supporting her colleagues and family. We are blessed to have her as an employee and I am honoured to call her a friend.

“We are all so proud of Victoria’s achievement, she has an infectious, bubbly personality with a warm heart. If you combine those treasured human qualities with professional dedication you have a chance of winning national recognition. Victoria has always had a strong focus on delivering quality, personalised care and our, high caliber, care team always deliver the highest standards demanded by her and Hale Place.”